Manish was paid fully for each stage after completion of the stage.The Contract was signed two years back and after a year of successful completion of various stages of planning, design and sanction from various authorities, the work got stalled at the apex sanctioning authority. A private group ABC Housing, all members in middle income group and in salaried jobs, offered the job to Manish to construct a housing complex for them.What happened, especially the important events, and finally,.Who are involved in the problem and roughly what kind of persons they are.As I, the decision analyst is extracting and accumulating the information, this draft problem definition should help me to understand broadly, At this first stage, clarification objective is not to form the complete problem definition but to have a Draft problem statement. Without any written Contract in hand and with a broken down problem owner in a problem domain totally unknown to me what should I do! In any situation, usually there are always some actions that can be takenįrom initial problem statement by Manish I now have to start the Clarification process by asking suitable questions and answers from emotionally disturbed problem owner Manish. Only then I realized why he felt so helpless. There was silence on the other side for a few moments and then in broken voice Manish uttered, “I don’t have the Contract with me.” Still having gone through life, the most natural question I asked Manish automatically, “What is there in the Contract? What are the terms and conditions?” The problem domains were beyond me altogether. Neither do I have any affinity for legal matters. I am not a property person by a thousand miles. The demand for such a large penalty amount on top of all this, that too in such a harsh language, effectively crushed his spirit. He can’t imagine someone accusing him of a project failure. Then his career project record has been a no-failure one. In fact, being an honest person to the core, he is incapable of any intentional wrong-doing. Never before was he accused of any wrong-doing. He is a gentleman and of mild honest nature. In his financial condition, in no way could Manish pay the penalty. Now the private group whom we call ABC Housing has sent a seemingly legal letter to Manish using very harsh language and asking for a hefty sum as penalty for non-completion of the project.Manish took up a contract job for a building complex a few years back.Clarification, first stageįortunately Manish understood and calmed down.
Otherwise also, one can easily imagine the shock of such an experience and realize the concept of time deadline. I use the idea of missing a train because that might have happened for most people. Only then he would be able to think clearly. But Manish should also understand this aspect of the problem. It was something related to his business. I could gather that it was nothing about health, lives or fire breaking out. We classify these as non-emergent grave problems where you would get time to think and take action in terms of days, if not weeks.įrom his first chaotic statement I could assess the problem to be non-emergent. In reality, in most of these grave problems, you would have time. The person suffering from such a grave, but non-emergent problem thinks continuously about the problem but is unable to sit down and analyze the situation with a neutral unbiased mind. Often I use such metaphors to emphasize the difference between an emergent problem where every minute counts and a seemingly emergent problem of grave nature where you would get time to think and take action. A few minutes more won’t make you miss a train.” First ascertain whether the problem is really emergent and make the sufferer calm down But I couldn’t get a clear picture of the problem at all. I couldn’t make a sense out of his reply.īroadly I understood that he thought he was in grave trouble over a project he was doing. “What happened? Tell me.” I asked anxiously. This much I knew.Īfter quite a while when I heard his voice over phone, it was quite breathless, “I don’t know what I should do.” He sounded forlorn. Fortunately during this time he got a good offer from a well known firm where he joined in a senior position. Manish did well with his Architectural firm for many years, but gradually his business declined. Generally we are aware of each other’s status. Even if we don’t speak for a while, when one of us calls up the other we talk as if we had met only the day before. Our acquaintance spanned over three decades. I can’t say I have many friends over a long period of time.
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